Free
Tracked Canadian shipping is included when the eligible order subtotal reaches $149.
- Applied automatically at checkout
- Tracking provided after dispatch
- Canada-wide delivery
Canadian shipping policy
Tracked, discreet delivery across Canada.
LiT ships paid orders in plain outer packaging using traceable Canadian delivery. Review current rates, timing, address requirements and what to do when a shipment needs attention.
The short version
What to expect after checkout.
After you place an order, follow the Interac e-Transfer instructions shown on the confirmation page and in your order email. Payment must be confirmed before fulfilment begins.
Once dispatched, your parcel travels through a traceable Canadian service. Delivery estimates begin after dispatch, not when an unpaid order is first submitted.
Important: Carrier delivery dates are estimates, not guarantees. Weather, holidays, high parcel volumes, remote destinations and address problems can cause delays outside LiT’s control.
Rates and threshold
Simple shipping costs.
The shipping amount is calculated automatically from the merchandise subtotal shown at checkout. No free-shipping code is required.
$19
A flat tracked-shipping charge is added when the eligible order subtotal is below $149.
- No surprise carrier charge
- Tracking provided after dispatch
- Same discreet outer packaging
Order to delivery
Four stages, with tracking after dispatch.
Orders move forward after payment is received. Watch the email address used during checkout for confirmation and tracking updates.
Place your order
Confirm the products, quantities, delivery address and email before submitting checkout.
Send payment
Follow the current Interac e-Transfer instructions shown after checkout and in the order email.
Order preparation
After payment is confirmed, LiT prepares and checks the parcel for Canadian dispatch.
Tracked delivery
A tracking number is emailed after dispatch so you can follow the carrier’s progress.
Nothing identifying outside.
- Plain outer packagingNo LiT logo, cannabis wording or product description is displayed outside.
- Products protected insideItems are packed to reduce movement and help prevent damage during ordinary carrier handling.
- Check upon arrivalIf the parcel appears opened, damaged or tampered with, photograph it before discarding any packaging and contact LiT promptly.
Canada-wide, with accurate details required.
- Canadian destinations onlyLiT does not ship to the United States or other international destinations.
- Use the complete addressInclude the unit number, street address, city, province or territory and postal code.
- Review before payingContact LiT immediately if you entered something incorrectly. Once a parcel is dispatched, LiT may be unable to change it.
- Reshipping costsAdditional shipping charges may apply if a parcel must be sent again because the checkout address was incomplete or incorrect.
When delivery does not go as expected.
Keep your order number and tracking number available when contacting support.
When will my order ship?
Fulfilment begins after payment is confirmed. Order preparation time is separate from the carrier’s estimated 3–7-business-day delivery window. Weekends, holidays and payment delays may affect when dispatch occurs.
Why has my tracking number not updated?
A tracking record can appear before the first carrier scan. Allow time for the parcel to enter the carrier network. If there is no meaningful movement after several business days, contact LiT with the order and tracking numbers.
What if my parcel is delayed or missing?
Review the latest carrier scan first. If the parcel remains stalled well beyond the estimated window, contact LiT. The team will review the tracking history and, where appropriate, begin a carrier investigation before determining the available resolution.
What if my order arrives damaged or incorrect?
Contact LiT within 7 days of delivery. Keep the item and packaging and provide your order number, a clear description, and requested photos or video. Cases are reviewed under the Payment and Returns Policy.
Can I change the address after ordering?
Contact LiT immediately. An address correction may be possible before fulfilment, but cannot be guaranteed. After dispatch, address changes depend on the carrier and may not be available.
Do you require a signature?
Delivery handling can vary by service, destination and carrier decision. Review the tracking page for the instructions attached to your specific shipment. Make sure the delivery location is secure and accessible.
Policy notes: Shipping rates, service levels and carrier availability may change. The checkout total and service shown when an order is placed are the current terms for that order. Delivery estimates are not guarantees. LiT is not responsible for delays caused by severe weather, carrier disruptions, incorrect customer-supplied addresses or events outside reasonable control. This policy should be read together with the Payment and Returns Policy and website terms.
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