Place the order
Complete checkout with an accurate email address and Canadian delivery information.
Payment and returns policy
Clear payment rules. Fair review when something goes wrong.
LiT accepts Interac e-Transfer for Canadian orders. This page explains payment timing, cancellations, damaged or defective products, store credit and what information support may need to review a concern.
Before you order
Review the details before submitting checkout.
Confirm the product, format, size, strain, quantity, delivery address and email before placing the order. LiT may be able to help with a change before fulfilment begins, but changes cannot be guaranteed after payment or preparation.
Cannabis products are not generally returnable because a customer dislikes a strain, flavour or effect. Product information and the FAQ are available to help you choose before ordering.
Adults only: Customers must meet the legal age requirement where the order is delivered: 19+ in most provinces and territories, 18+ in Alberta and 21+ in Quebec.
Payment process
How Interac e-Transfer orders work.
Use only the current payment instructions shown after checkout and repeated in your order confirmation email.
Read the instructions
The confirmation page and email show the current recipient and order-reference directions.
Send the exact amount
Send the full order total and include the requested reference so the payment can be matched.
Payment confirmation
Fulfilment begins after the payment is received and connected to the correct order.
Important payment rules
Avoid preventable delays and cancellations.
If you are uncertain about the payment instructions, contact LiT before sending the transfer.
Pay within 48 hours.
Orders that remain unpaid for 48 hours are automatically cancelled and cannot simply be returned to processing.
Do not pay a cancelled order.
If payment is sent after automatic cancellation, the order remains cancelled. LiT may issue store credit rather than reactivate or refund the order.
Send the full amount once.
Incorrect, split or duplicate payments can delay matching and may require support review before fulfilment.
Use the checkout details.
Do not rely on old saved recipients, screenshots or instructions from a past order. Ask LiT first if anything looks different.
Contact LiT immediately.
- Before fulfilmentA change or cancellation may be possible when support receives the request early enough.
- During preparationOnce fulfilment has started, product or address changes may no longer be possible.
- After dispatchShipped orders cannot be cancelled. Address changes depend on the carrier and are not guaranteed.
- Unpaid ordersOrders automatically cancel after 48 hours without payment.
Report problems within 7 days.
- Keep everythingRetain the product, original packaging, labels and shipping materials until the case is resolved.
- Send useful detailsProvide the order number, affected item, explanation and any requested photos or video.
- Leave duplicates sealedIf you bought multiples and one appears defective, do not open the remaining units.
- Read the shipping policyFor missing or carrier-damaged parcels, also review the Shipping Policy.
A clear case-by-case process.
A report does not automatically guarantee a refund. LiT reviews the order, product and available evidence before approving a resolution.
Customer submits the concern
Contact support within 7 days of delivery and identify the order and affected product.
Support gathers information
LiT may request photos, video, packaging information, troubleshooting results or other reasonable evidence.
The case is reviewed
The team considers the type of issue, product condition, tracking or order record and whether requested information was supplied.
An approved resolution is offered
Depending on the case, the outcome may be replacement product, store credit, refund or another reasonable resolution. The available option is determined during review.
Payment and return answers.
For product selection, hardware and shipping questions, visit the complete LiT FAQ.
What happens if my order is unpaid after 48 hours?
It is automatically cancelled. The cancelled order cannot simply be placed back into processing. If you still want the products, place a new order using current availability and pricing.
What happens if I pay after the order was cancelled?
The order remains cancelled. Under the policy, a late payment may be converted to store credit rather than refunded. Contact support with the cancelled order number and payment details.
Can I return a product because I chose the wrong strain?
Opened products generally cannot be returned for preference-based reasons, including disliking a strain, flavour or effect. Contact LiT immediately if an ordering mistake is discovered while the product is still sealed.
Is every product concern eligible for a refund?
No. Each concern is reviewed individually. Depending on the circumstances, LiT may approve replacement, store credit, refund or another resolution. Claims submitted after the reporting window or without reasonably requested evidence may be declined.
How does store credit work?
Store credit may be issued as a single-use coupon code. If the full value is not used in that transaction, an unused balance may not carry forward or be reissued. Review the supplied credit instructions before using it.
What should I send when contacting support?
Include your order number, email used at checkout, affected product, clear description and the outcome you are requesting. Attach requested photos or video. Do not send banking passwords, security answers or other secret account credentials.
Policy notes: Return, replacement, credit and refund requests are subject to review. LiT may decline claims submitted outside the stated reporting period, involving misuse or normal preference, or lacking reasonably requested evidence. Approved refund method and timing can depend on the original payment method and case circumstances. Nothing in this policy limits rights that cannot legally be excluded under applicable Canadian consumer law. This page should be read with the Shipping Policy, Privacy Policy and website terms.
Need help with an existing order?
Contact LiT with the order number and the details needed to understand the issue.