Where can I find my LiT tracking information?

Check the shipping email and your LiT account, including the junk folder. If tracking is unavailable after the order has shipped, contact support with the order number.

Can LiT support change or cancel an order?

Contact LiT immediately. A change or cancellation may be possible before fulfilment begins, but cannot be guaranteed after payment, preparation or dispatch. Shipped orders cannot be cancelled.

What should I do if I did not receive a LiT order email?

Check junk or spam, add info@litvapepens.co to the safe-senders list and confirm that the email used at checkout was entered correctly. Contact support if the message is still missing.

LiT customer support

Tell us what you need. A real person will help.

Questions about an order, payment, delivery, vape hardware or choosing the right product? Start with the quickest route below or send the LiT team a message.

Send a message Browse the FAQ

Real support

Handled by the LiT team

7 days a week

Messages are monitored daily

Order help

Have your order number ready

Canada-wide

Support for Canadian orders

Get there faster

Many answers are already waiting.

Use the direct route for your question. If it does not solve the issue, return here and send support the details.

ORDER

Track my order

ANSWERS

Browse the complete FAQ

Read answers about products, ordering, payment, delivery and account help.

DELIVERY

Shipping information

Review processing, tracking, discreet packaging and delivery guidance.

POLICY

Payment and returns

Understand e-Transfer timing, cancellations and product-concern reviews.

HARDWARE

Troubleshoot a vape pen

Check cartridge compatibility and common battery or connection issues.

BUSINESS

Wholesale inquiries

See information for qualified retailers and volume buyers.

Send us a message

Give us enough detail to act.

Every request is easier to solve when the first message includes the relevant facts. Please do not send online-banking passwords, security answers or other sensitive credentials.

Existing orderInclude the order number and email used at checkout.
Delivery questionInclude the tracking number and the latest tracking status.
Product concernName the exact product and explain what happened. Photos or video may be requested.
Product adviceTell us the format, size, strain or effect you are comparing.

Or email [email protected]

Contact the LiT team

Required fields help us reply to the correct person. Check your junk folder if you are waiting for a response.

What happens next

A straightforward support process.

Complex order, delivery or product cases may take longer when information must be confirmed.

Your message arrives

The support request is connected to the email address and details you supplied.

The team reviews it

LiT checks the message, order record and any relevant payment or tracking information.

We may ask for more

Product concerns can require clear photos, video, packaging information or troubleshooting results.

You receive the next step

Support replies with an answer, requested information or the available resolution.

Before contacting us

Quick support answers.

These cover the most common reasons customers contact LiT.

View all FAQs

What should I include for an order question?

Include the order number, the email used at checkout and a clear description of what you need. Never send your online-banking password or security answers.

Where can I find my tracking information?

Check the shipping email and your LiT account. Also check your junk folder. If tracking is unavailable after the order has shipped, contact support with the order number.

How do I report a damaged or defective product?

Contact LiT within seven days of delivery. Keep the product, packaging and labels, identify the exact item and explain the problem. The team may request photos, video or troubleshooting details.

Can support change or cancel an order?

Contact LiT immediately. A change or cancellation may be possible before fulfilment begins, but it cannot be guaranteed after payment, preparation or dispatch. Shipped orders cannot be cancelled.

I did not receive an order email. What should I do?

Check junk or spam first and add [email protected] to your safe-senders list. Confirm that the email used at checkout was entered correctly, then contact support if the message is still missing.

Does LiT provide support outside Canada?

LiT supports orders delivered within Canada. The store does not ship cannabis products to the United States or other countries.

Still deciding what to order?

Compare cartridges, reusable kits, disposable vape pens, edibles and CBD products in the LiT shop.

Shop all products Get product help