Durban Poison (Sativa)

FAQ

Can I order from outside of Canada? No, we only ship within Canada. This is a strict rule without exceptions. Is it safe to order cannabis vape pens online? YES! It’s safer to order cannabis products online than it is to meet your “guy”.  Our products are of the highest quality and are packed in discrete odour less vacuum sealed packages.  They are shipped according to shipping couriers recommended best practice and tracked all the way to your home.  Police cannot interfere with your mail because the Post Office Corporation Act stops them from getting warrants to seize mail, unless there’s a national security risk. To date, no one has been arrested or had any problems receiving pot in the mail. Currently, there are over 50 mail order marijuana sites based in Canada; there hasn’t been a single incidence of clients getting into trouble for using these sites to procure cannabis. Buying weed online in Canada is that safe. Can I trust your site? YES! Our team at LiT Vape Pens will do everything in our power to ensure you are 100% satisfied with your experience of buying online. We have a near perfect 5 star rating. Read what our customers say about us. We have lots of loyal customers. We work hard to have a solid reputation. Questions or issues with your Vape Pen not working? Try troubleshooting it with this chart LiT’s eLiTe Series Pens Error Codes – What it means and how to fix our pens:

Issue	Reason	Solution
Button is Flashing 10 times	Coil protection	This happens when the button is held for more than 10 seconds. Please  release button and try again in a few moments.
Button Flashes Red, Blue, Purple	Preheat function	To turn off, press button 2x rapidly. Button light will flash 3 colors quickly to notify user
Button Flashes Red light	Out of battery	Charge battery
Button Flashes Purple light 3x when connected to the cartridge	Short Circuit Protection or cartridge is twisted on too tight	Try cleaning the electodes on battery & cartridge or once cartridge is fully on, press button while taking cartridge off to find when button turns solid.
Button Flashes purple light 3x when NOT connected to cartridge	Short circuit	Clean electrodes on battery, there is likely metal scraps that shorted the battery out temporarily.
Cartridge is clogged	May be some oil residue build up in the air tube	Take a tooth pick or pin and poke down the airhole to see if you can clear the blockage
Button Flashes blue but no vapor comes out	Connection plate is likely not touching	Try taking a  tool and lifting the connection plates as seen in video #1

Who is eligible to purchase on your site? Anyone in Canada who is over the age of 19 can buy on our site (18+ in AB, 21+ in QC). We do not sell to minors – we are very strict on this policy and there are no exceptions. We only ship coast to coast within Canada. How do I become a member? Becoming a member is easy and free – register for an account now. You must be of legal age in your province and live in Canada. Do I have to be legal age to buy from your site? YES! We require Photo ID and have a strict policy of not selling to minors (under the age of 19 in Canada, under 18 in Alberta, under 21 in Quebec). We require Photo ID to verify you’re legal age. You can upload or email a Photo ID such as a drivers license, passport or any other government issued ID. If you do not have a scanner you can simply attach a picture straight from your smartphone. For privacy reasons, feel free to cover up everything except your name and date of birth. Once verified, you won’t have to submit it again and we will delete your photo ID from our servers. The extra verification is done to ensure that we maintain a safe and secure community. If you don’t verify your age or we determine you’re underage, we’ll cancel your order and fully refund your payment. Do you offer free shipping? YES! We offer free shipping on all orders over $99. Orders below $99 are charged $15 flat rate for shipping. All orders are shipped expressed and come with a tracking number. We offer the lowest free shipping minimum in Canada. How do I pay? At this time we accept Interac e-Transfers from Canadian banks. We are working on providing credit card processing in the near future. If you need more information on sending an Email Money Transfer, check Interac help page. If you still need help we would be happy to help you with the process. We do not accept PayPal unfortunately or credit cards at the moment. How do you package my shipment? We understand that most people require discretion. So, we use generic prepaid envelopes or a plain white box to package your items. We then vacuum-seal and bubble wrap the contents for maximum discretion, protection and to seal in the freshness. There is nothing written on the outside of the envelope that would advertise that you are taking medical marijuana so no nosy neighbors would know it is anything other then a regular package from the post office.  All our packages will come with a batch date indicating how fresh the flower is. You’ll be provide a tracking number so you can track your order. How does shipping work? We ship all our products in airtight, smell-proof, vacuum-sealed packages. Your order will arrive in a discreet, unmarked package. Your real address and name must be on the package to ensure proper delivery. Shipping to major centers takes 1-3 business days and rural locations 3-5 business days. Shipping couriers does not ship on weekends and holidays. Am I allowed to pick up my order? No. You can not directly pick-up your order from us. We currently only accept payment via EMT, and offer express shipping directly to your door/mailbox. Is everything safe and lab tested? YES! We pride ourselves on our reputation to consistently and reliably deliverer high-grade cannabis-infused products to our members. Our members rely on us to deliver top quality products at the best prices in a safe and discreet manner. You can contact us with any questions you may have – our knowledgeable staff will be eager to assist you. Is my personal information safe? YES! All of our members information is stored in secure, SSL 256 bit encrypted servers. We will NEVER provide your personal info to anyone else – ever! We use the most updated technology possible to protect your privacy and discretion. Your information will be 100% confidential and private. If you still do not feel safe, you can delete your ID photo from our servers once your ID has been verified and you have your first order with us. Do you accept orders from all provinces? Yes. We accept orders from all provinces and regions in Canada. We proudly serve to all provinces across Canada.